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Q. Who maintains our provincial highways?
A. In British Columbia, highway maintenance and repairs are provided by local highway maintenance companies contracted by the Ministry of Transportation and Infrastructure.
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Q. Why am I contacting a contractor to report a problem instead of contacting the Ministry of Transportation and Infrastructure?
A. The Province and its contracted maintenance companies have agreed that the maintenance contractor should be the first point of contact for citizens to report a highway problem.
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Q. Where can I find out more about provincial highways maintenance contracts?
A. More information can be found here.
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Q. Why is the map marked out in service areas?
A. Thoughout the province, different maintenance companies maintain different areas of the provincial highway system. There are 28 separate areas throughout the province.
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Q. Why does the mobile page differentiate between "Provincial Highways" and "Municipal or City Highways and Roads"?
A. Cities and Municipalities either manage their own maintenance or contract separate maintenance companies to maintain roads and highways within their city or municipal boundaries. Provincial highways running through city or municipal boundaries are not maintained by the Province.
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Q. Why is there separate contact information for the Sea to Sky Highway and William R Bennett Bridge?
A. Concessionaire agreements are in place to design, build, finance and operate these highway segments. The concessionaire have contracted different maintenance contractors to manage these particular routes.
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Q. I'd prefer to find a service area from my desktop computer rather than my mobile. How do I do that?
A. You can locate the correct service area on your desktop computer or laptop by going here.
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Q. How do I contact the Ministry of Transportation and Infrastructure?
A. Contact information for the Ministry of Transportation and Infrastructure can be found here.
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Q. How soon after reporting a problem will there be a resolution?
A. All problems reported are evaluated by the highway maintenance company. The timeframe for resolution is depends on the severity, type and season the problem is reported in.
- Application Specific Questions
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Q. What if the GPS on my device or browser is not auto-detected by your site?
A. Use the map to manually click on the approximate area of the problem.
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Q. What if my GPS location as detected by your site is incorrect?
A. Use the map to manually click on the approximate area of the problem.
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Q. What do I do if I'm in a different area than the location of the problem?
A. Select "No" when asked to "Confirm Selected area" and then select the approximate area.
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Q. What do I do if I can't find the road or highway on the displayed map?
A. Try zooming in on the location with the zoom in/out located in the top left hand corner.
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Q. How do I go back to a previous screen or list?
A. Use the "back" button in your browser (or on your device) to return to a previous screen.
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Q. What do I do if I am experiencing technical issues with your site?
A. Use the "Feedback" link at the bottom of the page to send the details of the issue you are experiencing.
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Q. How do I find the correct number to call if I am unable to access it via the "Report a Highway Problem" page?
A. A full list of contact numbers for the 28 service regions and 4 electrical regions within BC can be found here.